Elbert Chong
IT Support Specialist
End-User Support · Active Directory · Multi-Site IT Operations
Professional Summary
IT support professional with 4+ years resolving hardware, software, network, and user-access issues across multi-site operations, with hands on Active Directory administration and supporting distributed teams. Skilled in Microsoft 365, Windows 10/11, ticketing systems, endpoint deployment, and MDM administration. Builds on 8 years of customer-facing experience to communicate clearly with users at every technical level and keep support requests moving under deadline pressure. Currently travels regularly between sites to support network setup, server room maintenance, comfortable working independently across locations.
Core Skills
- Systems & Identity
- Active Directory administration, Microsoft 365, Office 365, Windows 10/11, macOS, Android, iOS, VMware vSphere (working familiarity)
- IT Operations
- Endpoint deployment and tracking, asset management, MDM administration, network/security hardware, disaster recovery support
- Ticketing & Documentation
- FreshService, NetSuite, Jira, Atera, Asana, osTicket, SOP and technical documentation
- Communication & Collaboration
- Microsoft Teams, Zoom, Slack, Outlook, SharePoint, TeamViewer
Professional Experience
IT Systems Technician · Daiso US (formerly JT Logistics Solutions) — Manteca, CA
Feb 2024 – Present
Promoted from IT Service Desk Technician (Feb 2024 – May 2025)
- Provide remote and onsite IT support for multi-site warehouse and logistics operations, resolving hardware, software, network, security, and user-access issues across Windows and macOS via phone, email, chat, and ticketing systems.
- Administer user accounts, permissions, and access controls for IT systems and physical security platforms, including cameras, alarms, and facility access tools, across multiple departments.
- Troubleshoot and maintain network/security hardware and end-user equipment (laptops, printers, barcode scanners, tablets, POS systems).
- Travel regularly between sites to support network setup, new-site setups, POS deployment, and server room maintenance, working independently to resolve onsite IT needs across locations.
- Set up and maintained an on-premise Windows Server; gained working exposure to SQL Server by pulling data from the WMS to understand system behavior.
- Collaborate with cross-functional teams to roll out software deployments, application installs, and upgrades using remote administration tools.
- Led small-scale IT projects including data migrations, phone/print solutions, and low-voltage equipment installs while building strong vendor and customer relationships.
- Maintain asset records, equipment inventory, SOPs, and technical documentation to standardize IT procedures; train associates on technology use and basic troubleshooting, including Excel.
- Recognized as Employee of the Month Jan 2025 for reliability and consistent performance.
IT Logistics Technician · ComputerCare — Stockton, CA
Oct 2022 – Feb 2024
- Troubleshot and isolated hardware and software issues across Windows and Mac systems for customer repairs.
- Performed quality assurance checks on repairs and provisioned devices before customer return.
- Managed IT asset tracking and created SOPs for new and existing procedures.
- Led small projects from inception to completion while coordinating across departments.
Lead Server · Komachi Sushi — Lodi, CA
Jul 2014 – Oct 2022
- Built strong customer relationships through personalized, first-name-basis service, fielding calls regarding orders and concerns.
- Troubleshot POS, ticketing, and tablet system issues to keep operations running smoothly.
- Trained new bussers, hosts, and servers on systems and procedures.
- Developed deep product knowledge to enhance customer experience.
Education & Certifications
CompTIA A+
Apple Certified Macintosh Technician (ACMT)
B.A., Sports Sciences — University of the Pacific, Stockton, CA